Terms
and Condition's
www.gobyair.in ( Aar Bee Travels ) the
Online Travel Portal offers Cheapest International & Domestic Airline
Tickets. Our web services offer online availability from Airline Reservation
Systems. The Fares shown are dynamic and are the cheapest available fares. The
Fares may change dynamically at the time of Ticketing, depending on the booking
class and availability, without Notice. www.gobyair.in (Aar Bee Travels ) is a facilitator on
behalf of the Airlines for Airlines reservations & Ticketing, The users make
bookings on the website, and per our Terms of Services given below:
1. Online Payments
Visa, Card Master Card,
Net banking, UPI, Qr Code Scan payments are processed through an online
payment gateway system. You need not worry about your card information falling
into the wrong hands because your bank will authorize the card transaction
directly without any information passing through us. In approximately 25-30
seconds (depending on your internet connection) your bank will issue, using the
online payment gateway, an authorization code and confirmation of completion of
transaction.
- Online Payment Options, provide details of Credit –
Debit Cards by Master, VISA, AMEX, RuPay, UPI, Online Net banking or
Wallets. All transactions are SSL - 3D Secured.
- Airline fares are shown in multiple Currencies, and but
paid in Indian Rupees.
- Customers are responsible for exchange rates and Bank
changes.
If the payment on the
credit/debit card is declined for some reason, alternate payment instructions
must be received by www.gobyair.in 72 hours prior to the time of
departure; else, the order is liable to be cancelled.
www.gobyair.in (Aar Bee Travels ) charges a
service fee on all domestic & International airline bookings. In case of
cancellation of booking, this fee is non-refundable.
2. Flight Bookings &
Transaction Confirmation
You should not take any
action based on information on the Website until you have received a
confirmation of your transaction. In case of confirmations to be received by
email, if you do not receive a confirmation of your purchase/transaction within
the stipulated time period, first look into your "spam" or
"junk" folder to verify that it has not been misdirected, and if
still not found, please contact our call centre.
- Passenger names must be same as on the Passport - Photo
ID.
- For long names, provide only First, Middle & Last
name (no initials)
- Travel may not be permitted, with incorrect name,
&ticket need to be re-booked with charges.
- For Child or Infant discount, must enter date of birth
(DOB).
- Provide passengers correct MOB No. & E-mail to
receive E-ticket, SMS, & flight changes.
- Customer must check Names, flight details, departure
& arrival times at the finalizing/payment the booking.
- Once Tickets are issued, Airlines cancellation, refund
and all our applicable fees apply
3. Delivery of
Products/Services
An e-ticket (electronic
ticket) is a paperless electronic document with a unique confirmation number
given to passengers in place of a paper ticket. Passengers are required to
produce the unique confirmation number at the airport airline counter to claim
the e-ticket.Your e-ticket details will be sent to the email address provided
by you at the time of booking. If you do not receive your e-ticket within 8
hours of making your booking with www.gobyair.in (Aar Bee Travels), please call our Customer Care
Representative on Helpline desk - +91-8196-868686
it is
mandatory for you to carry a copy of your e-ticket as sent by www.gobyair.in In
the event that you fail to present a copy of your e-ticket, www.gobyair.in (Aar Bee
Travels) will not be held responsible if the Airline does not issue a boarding
pass/ disallows you from traveling. You need to show your e-ticket confirmation
email and e-ticket along with a photo identity proof (passport, driver's
license etc.) at the airline check-in counter. Thereafter the airline
representative will issue your boarding pass.
4. Travel & Medical
Insurance
Passengers are advised
to undertake their own Travel & Medical Insurance.
The Company will not be
responsible for any loss or damage to the Passengers, Baggage or for any other
direct or indirect loss.
Airlines Fares are
dynamic and may change, at the time of Ticketing, depending on the booking
class availability and the Fare difference as applicable will apply.
·
If Travel Insurance
has been accidentally added as part of a www.gobyair.in booking, and customer
wishes to cancel the insurance, www.gobyair.in will cancel the insurance with
50% of charge if request is made atleast 48 hours prior to date of journey.
·
Insurance is only
valid for trips emerging from Indian Airport and destination is within India or
outside India. Any trip emerging from outside India, insurance is not
applicable
·
Insurance is only
applicable for Indian Nationals between age 0 to 70
·
Domestic insurance
cancellation- NON-REFUNDABLE
5. . Cancellation & Refunds
Booking Cancellation must be done 24 hours before Departure.
Cancellation & Refunds request must be sent only by E-mail
www.gobyair.in (Aar Bee Travels ) required minimum 7-10 working days for processing Refunds in same mode
In case of 'Web or Tele Check-in' the bookings must be changed or cancelled by the passenger with the airlines, at the airport.
Bookings not cancelled are treated as “NO SHOW” & airlines Refund rules apply.
6. Jurisdiction
Any disputes of any
nature of Services, Payments, Claims, Consumer redressed are subject to Delhi
Jurisdiction only.
Note:-
www.gobyair.in
is a facilitation platform providing easy and convenient access to
reservations. Due to the volatile nature of the aviation industry, airlines
delay and default in refund of tickets. www.gobyair.in (Aar Bee Travels) shall
be in a position to process customer refunds against flight tickets only if the
same have been refunded by the respective Airline. In the event an airlines
discontinues its operations,www.gobyair.in (Aar Bee Travels) will not be
accountable for any customer refunds wherein the same have not been refunded by
the Airlines.
